Terms of service
Oriel Môn (“Oriel”) Terms of Business for the on-line Purchase of Goods
1. These terms
1.1 What these terms cover. These are the terms and conditions on which we supply goods to you on our website https://www.orielmon.shop/
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. If you think that there is a mistake in these terms please contact us to discuss.
2. Information about us and how to contact us
2.1 Who we are. We are Oriel Môn, Rhosmeirch, Llangefni, Isle of Anglesey, LL77 7TQ.
2.2 How to contact us. You can contact us by telephoning our main number at 01248 724444 and choosing the relevant service or by writing to us at our address contained in 2.1.
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you using your preferred method of communication and in your preferred language of either Welsh or English.
2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails or texts.
3. Our contract with you
3.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it and issue an order number, at which point a contract will come into existence between us.
3.2 If we cannot accept your order. If we are unable to accept your order according to the Terms and Conditions for each particular payment, we will inform you of this in writing and will not charge you for the goods. This might be because of unexpected limits on our resources that we could not reasonably plan for, or because we have identified an error in the price or description of the goods or services or because we are unable to meet a delivery deadline you have specified.
3.3 Your Order Number. We will assign a number to your order. It will help us if you can tell us the order number whenever you contact us about your order.
3.4 Any order you submit on our website shall be regulated under our Data Processing Policy and our Website Terms of Use.
4. Goods
4.1 Goods and services may vary slightly from their pictures. The images of the goods on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the goods. Your goods may vary slightly from those images.
5. Our rights to make changes
5.1 Changes to the goods and charges. These may be changed:-
a) to reflect changes in relevant laws and regulatory requirements; and
b) to implement minor technical adjustments and improvements, for example to address a security threat.
c) Budgetary requirements.
6. Providing the goods
6.1 Delivery costs. The costs of delivery will be as displayed to you on our website.
a) When we will provide the goods. When we receive an order from you, we will endeavour to provide the goods within a reasonable period of time.
b) If we supply goods we will deliver them to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your payment. We aim to deliver within 7-10 working days.
c) If it is a one-off service. We will begin the service within 30 days after the day on which we accept the payment.
6.2 We are not responsible for delays outside our control. If our supply of the goods is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay of over 30 days (“Performance Deadline”) you may contact us to request a refund.
6.3 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the goods to you, for example, your address. If so, this will have been stated on our website. We will contact you in writing to ask for this information. If you do not give us this information within a 5 working days of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 9.1 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the goods late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
6.4 Reasons we may suspend the supply of goods to you. We may have to suspend the supply of a goods or to:
a) deal with technical problems or make minor technical changes;
b) update the goods to reflect changes in relevant laws and regulatory requirements;
c) make changes to the goods as requested by you or notified by us to you (see clause 5).
6.5 Your rights if WE suspend the supply of goods. We will contact you in advance to tell you we will be suspending supply of the goods, unless the problem is urgent or an emergency.
6.6 Welsh Language you are entitled to receive your service in Welsh or English and will receive the same standard of service in both languages.
7. Your rights to end the contract
7.1 Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing, when you decide to end the contract and whether you are a consumer or business customer:
a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the goods repaired or replaced or a service re-performed or to get some or all of your money back), see clause 11 if you are a consumer and clause 12 if you are a business;
b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 2;
c) If you are a consumer and have just changed your mind about the goods, see clause 3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the restocking costs;
7.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (c) below the contract will end immediately and we will refund you in full for any goods which have not been provided and you may also be entitled to compensation. The reasons are:
a) we have told you about an error in the price or description of the goods you have ordered and you do not wish to proceed;
b) there is a risk that supply of the goods may be significantly delayed because of events outside our control;
c) we have suspended supply of the goods for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days.
7.3 Exercising your right to change your mind if you are a consumer (Consumer Contracts Regulations 2013). If you are a consumer then for most goods bought online with a value of £42 or more, you have a legal right to change your mind within 14 calendar days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
7.4 When consumers do not have a right to change their minds. Your right as a consumer to change your mind does not apply in respect of:
a) goods costing less than £42;
b) goods sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
c)any goods which become mixed inseparably with other items after their delivery.
7.5 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you are not a consumer who has a right to change their mind (see clause 1), you can still end the contract before it is completed. A contract for goods is completed when the goods are delivered. If you want to end the contract in these circumstances, just contact us to let us know. The contract will not end until 1 calendar month after the day on which you contact us.
8. How to end the contract with us (including if you are a consumer who has changed their mind)
8.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
a) Phone or email - 01248 724444 and sioporielmonshop@ynysmon.gov.uk
b) By post. Write to us at the address provided in 2.1
8.2 Returning goods after ending the contract. If you end the contract for any reason after good have been dispatched to you or you have received them, you must return them to us. You must either return the goods by posting them back to us or (if they are not suitable for posting) allow us to collect them from you.
8.3 How we will refund you. If you are entitled to a refund under these terms and any specific Terms and Conditions with regard to the particular goods we will refund you the price you paid for the goods including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
8.4 When your refund will be made. We will make any refunds due to you as soon as possible. If you are a consumer exercising your right to change your mind then your refund will be made within 14 calendar days from the day on which we receive the goods back from you or, if earlier, the day on which you provide us with evidence that you have sent the goods back to us. For information about how to return goods to us, see clause 8.2
9. Our rights to end the contract
9.1 We may end the contract if you break it. We may end the contract for goods at any time by writing to you if:
a) you do not, within 5 working days of us asking for it, provide us with information that is necessary for us to provide the goods;
b) you do not, within 5 working days allow us to deliver the goods to you or collect them from us.
10. If there is a problem with the goods
How to tell us about problems. If you have any questions or complaints about the goods, please contact us using the details in clause 2.1. Nothing in these terms will affect your legal rights.
Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.
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Summary of your key legal rights This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06. If your product is goods,], the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following: a) Up to 30 days: if your goods are faulty, then you can get an immediate refund. b) Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases. c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back. Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. |
11. Price and payment
11.1 Where to find the price for the goods. The price of the goods will be the price indicated on the online form when you placed your order
11.2 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the goods we sell may be incorrectly priced. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
11.3 When you must pay and how you must pay. We accept payment with Visa Debit and Credit, Mastercard Debit and Credit. You must pay for the goods or services at the time of ordering.
11.4 We cannot accept liability if a payment is refused or declined by the credit/debit card supplier due to you quoting incorrect card details, or other reasons. If the credit/debit card supplier declines payment, we are under no obligation to bring this fact to your attention. You should check with your bank/credit/debit card supplier that payment has been deducted from your account
12 Our responsibility for loss or damage suffered by you if you are a consumerWe are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
12.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services.
13. Our responsibility for loss or damage suffered by you if you are a business
13.1 Nothing in these terms shall limit or exclude our liability for:
a) death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
b) fraud or fraudulent misrepresentation;
c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or
d) defective services under the Consumer Protection Act 1987; or
e) any matter in respect of which it would be unlawful for us to exclude or restrict liability.
13.2 Except to the extent expressly stated in clause 1 all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.
13.3 Subject to clause 1:
a) we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
b) our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to 100% of the total sums paid by you for services under such contract.
14. How we will use your personal information. We will only use your personal information as set out in our Privacy Policy.
15. Other important terms
15.1 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms, except as explained in clause 2 in respect of our guarantee. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
15.2 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
15.3 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the services, we can still require you to make the payment at a later date.
15.4 Which laws apply to this contract and where you may bring legal proceedings if you are a consumer. These terms are governed by English and Welsh law and you can bring legal proceedings in respect of the services in the English and Welsh courts.